How do I submit a warranty request?

Fill out the warranty request form on this page with your project details, issue description, and contact preferences. You can also upload photos.

What services are covered by warranty?

We offer warranties for deck restoration, cabinet painting, ADU painting, and commercial exterior work. Coverage varies by service type.

How long does it take to get a response?

We typically respond to warranty requests within 2 business days. Urgent issues may be prioritized based on severity and scheduling.

Can I call instead of submitting the form?

Yes. You can reach us directly at 707.200.3712 to discuss your warranty concern or schedule a follow-up.

What’s excluded from warranty coverage?

Damage from water, furniture, pets, or UV exposure is not covered. Natural wood movement and pre-existing substrate issues are also excluded.

🛡️ Warranty Support | Quality Paint Contractor

At Quality Paint Contractor, we stand behind every project with a clear, tiered warranty structure. Whether you’re restoring a deck, refinishing cabinets, painting a new construction project, or maintaining a commercial property, our workmanship warranties reflect our commitment to durability, precision, and long-term value.

🧩 Warranty Coverage by Service Type

Service Type: Cabinet Painting & Refinishing

Coverage Description: Full cabinet painting & refinishing at the highest level we can offer and using the highest quality paint & materials. Projects include new & existing cabinetry.

Duration: 4- Years

Service Type: Exterior Painting Warranty

Coverage Description: Full exterior paint projects receiving high-level craftsmanship and premium materials including repaint projects and new construction.

Duration: 6- Years

Service Type: Deck Restoration Warranty

Coverage Description: Full deck restoration projects receiving high-level craftsmanship and premium materials including existing decks and new construction.

Duration: 2- Years

Service Type: Basic Cabinet Painting

Coverage Description: This is for basic cabinet painting, including fresh coat, touch-ups, basic repaint and using high-end to mid-grade paints and materials.

Duration: 2-Year

Service Type: Basic Exterior Repaint Warranty

Coverage Description: Basic repaint project receiving standard prep and using mid-grade to premium paints and materials.

Duration: 3-Years

Service Type: Basic deck refinishing Warranty

Coverage Description: Basic wash, pole sand and refinishing in oil-based or water-based stains

Duration: Oil-based stains 6-months to 9-months

Duration: Water-based stains 1 to 1-1/2 years

Service Type: Facility Maintenance - Commercial Buildings - Wineries - Retail - Office Space - Resorts

Coverage Description: Warranties cover all painting projects interior & exterior

Duration: Interior 1-year on railings, ceilings, walls, doors, trim and cabinets

Duration: Exterior 2-Years on walls, doors, windows, trim and hand railings

✅ What Our Warranty Covers

Peeling, flaking, or premature coating failure due to workmanship
Surface prep issues affecting adhesion or finish quality
Application errors including uneven coverage or missed areas

🚫 What’s Not Covered

Natural wood movement, cracking, or warping
Damage from irrigation, flooding, or standing water
Wear from furniture, pets, or abrasive cleaning
UV fading or moisture intrusion beyond coating limits
Substrate failure or pre-existing damage not addressed during prep

📋 Warranty Activation & Support

Warranties are activated upon project completion and final payment
To request service, call 707.200.3712 or submit a warranty request
We’ll assess the concern and schedule a touch-up or repair if covered

❓ Warranty FAQs

Q: How do I know which warranty applies to my project?

A: Your quote and invoice will specify the warranty tier based on service type and scope.

Q: What if I notice peeling or flaking after a few months?

A: Contact us immediately. If the issue is covered, we’ll schedule a repair or touch-up.

Q: Can I extend my warranty?

A: In some cases, yes — especially for multi-phase projects or seasonal maintenance plans.

Q: Do you offer warranties for prep-only or pressure washing jobs?

A: No. Prep-only services are not covered under our workmanship warranty.

Q: How quickly do you respond to warranty requests?

A: Most requests are reviewed within 2 business days. We prioritize warranty repairs based on urgency and scheduling availability.

Q: Why is the residential cabinet warranty only good for 4-years?

A: Most homeowners change the color and style of their cabinets around 3 to 4 years.

Q: Why is the residential exterior paint warranty only 6-years?

A: Most homeowners repaint around 4 to 6 years.

Q: Why is your maximum deck warranty only 2-Years?

A: Most deck stains break down around 6 to 1-year.

Q: What if i sell my house is my warranty still good for the new owner?

A: Yes, our warranty is fully transferable and never an issue for the new owner.

Q: What is the benefit of your deck maintenance package?

A: The benefit to our Maintenace package is it will extend the life of your deck and maintain the finish.

Q: What is the benefit of a facility maintenance package?

A: Our facility maintenance packages will address problems, protect and maintain a clean uniform appearance throughout your facility, winery, retail space, commercial building and office space.

📍 Serving Napa Valley & Surrounding Counties

We proudly support warranty coverage for projects completed in:

Napa, Yountville, St. Helena, Calistoga
Sonoma, Petaluma, Santa Rosa
Marin County and the San Francisco Bay Area